Saturday 21 / September / 2024
Muscat: The Follow-up and Implementation Unit of Oman Vision 2040 has announced the initiation of an electronic platform designed to receive complaints and suggestions regarding government services, set to launch in 2025. This initiative aligns with the directives of His Majesty Sultan Haitham bin Tarik.
Hilal bin Abdullah Al Hinai, Director General of the Quality and Government Excellence Department, stated that the platform aims to enhance service delivery and improve beneficiary satisfaction. It is a critical component in achieving the vision's priorities, particularly in governing the state's administrative apparatus and resources.
The platform is designed to support the government’s digital transformation efforts, utilising advanced methodologies and tools powered by artificial intelligence. It will connect with 45 government service agencies, providing a unified framework that ensures agencies respond effectively to beneficiary needs in accordance with established controls and standards.
