Monday 09 / February / 2026
Muscat : Cumulative indicators show that the national platform for suggestions, complaints, and reports, "Tajawob," has recorded more than 1.7 million visits and 629,000 active users. The total number of requests submitted through the platform reached 156,000, including more than 63,000 complaints, approximately 53,000 reports, over 12,000 suggestions, and more than 27,000 inquiries by the end of January 2026.
As part of its efforts to expand access channels and facilitate access for various segments of society, the platform launched its mobile application in September 2025. The application has achieved remarkable success in terms of interaction and usage, earning a rating of 4.4 out of 5, and has been downloaded more than 40,000 times.
The National Platform for Suggestions, Complaints, and Reports, "Tajawob," continues to enhance community participation in developing government services through a unified national digital channel that supports the quality of government performance and strengthens institutional communication with beneficiaries.
The platform operates through a unified operational and organizational system that empowers government institutions to systematically address suggestions, complaints, reports, and inquiries, transforming them into practical inputs that contribute to improving institutional performance and addressing challenges.
Currently, the platform includes 54 government institutions that handle incoming requests according to clear organizational frameworks and work methodologies, reflecting an improvement in processing and response efficiency.
The interactions and suggestions received through the "Tajawob" platform have contributed to the implementation of several improvements and development initiatives across various sectors. For example, the Ministry of Education implemented a package of enhancements, including adding student absence notifications to the parent application and issuing a health guide for the school environment.
Muscat Municipality responded to suggestions received through the Tajawob platform to regulate traffic flow at the Al Hail Street exit near Al Bahja Center in Seeb, aiming to reduce congestion and improve traffic flow. The National Centre for Statistics and Information (NCSI) also developed an instant electronic verification service for survey permits to enhance transparency and ease of data access.
The Ministry of Information launched a service for classifying children's educational content by age group on the "Ain" platform. This ensures the content is appropriate for different age groups, based on a suggestion submitted to the platform.
Additionally, the Ministry of Transport, Communications and Information Technology launched the Oman Maritime Portal, unifying maritime and port services within a single digital window. Furthermore, the project to organize and develop the entrances, exits, and surrounding urban area of the Sa'ara border crossing in Al Buraimi Governorate was implemented, contributing to improved traffic safety and efficiency.
As part of its digital transformation efforts, the Royal Oman Police launched a service for updating mobile phone numbers on its mobile application. The application also allows users to view family documents and sponsorship information, facilitating access to official services and documents.
These examples have been documented and highlighted in a dedicated section on the platform's website under the title "Success Stories," emphasizing the approach of community engagement and the importance of government institutions interacting with beneficiary suggestions and transforming them into developmental actions that contribute to improving government services.
The National Platform for Suggestions, Complaints, and Reports, "Tajawob," is working to launch a package of updates and new features in the coming phase. These include a voice recording feature to facilitate access for wider segments of society, and the ability to reclassify requests, which will streamline the work of central and executive teams in government institutions and enhance processing efficiency and response times.
These efforts underscore the platform's ongoing commitment to developing its technological, operational, and communication systems, thereby strengthening the approach of community engagement and contributing to improving the quality of public services and raising the level of beneficiary satisfaction.
